Privacy policy

 

Privacy Policy

This Privacy Policy defines the information we collect about you when you visit the online store www.laptoptienda.es, as well as when you provide your personal data, use the company's services, products, or visit our website. Here you will find instructions on how we use this information, how long we store it, and to whom we transfer it. You will also find important information about your rights related to data processing.

Data Controller:
Kuznietsov Artem z1859812z
Madrid, Puente de Vallecas, Calle de Arboleda, 14

email:mail@laptoptienda.es.

We process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (hereinafter – the Regulation). All terms used in this Privacy Policy have the meanings assigned to them in the Regulation.

Persons under the age of 14 are not allowed to provide their personal data on our website. If you are under 14 years old, you must obtain written consent from your parents or other legal representatives (guardians, curators) before providing personal data.

 

What information do we collect and how do we use it?

Statistical data about website visits
We continuously improve our website and strive to make it as simple and convenient as possible for use. We collect data from the following categories:

  1. Basic Information:
    • Name, surname, personal code, date of birth, address, identity document data, contact details.
  2. Data related to the provision of goods and/or services:
    • Invoice issuance, payment details, information about consent or refusal to process data for marketing purposes, contact details, and relevant records.
  3. Technical data generated during communication:
    • Date, time, duration of the connection, calling and receiving subscriber numbers, user’s IP address at the time of connection, and other data.
  4. Other data about the use of services and/or products:
    • Information collected via cookies and similar technologies related to web browsing.
  5. Phone call recordings:
    • During calls to the company’s customer service center or when answering calls from company employees.

Legal basis for data processing:
Our legitimate interests in improving the functionality of the website www.laptoptienda.es and ensuring the availability of our commercial information (Article 6, paragraph 1, point (f) of the Regulation).

 

Cookies

To ensure the proper functioning of the website, we store small text files called cookies on your device. This is a common practice on most websites.

What are cookies?
Cookies are small text files with a unique identification number. They are used for:

  • Recognizing you as a returning user of the site;
  • Collecting visit statistics;
  • Displaying products you have viewed;
  • Offering content and products based on your preferences.

You can disable or delete cookies in your browser settings; however, some features of the website may become unavailable if you do so.

Why do we use cookies?

  • To recognize if you have visited our site before.
  • To determine whether you have agreed to the use of cookies.
  • To display a list of products you have viewed.
  • To suggest products that may interest you.
  • To tailor advertising based on your visit history.
  • To collect visit statistics for the website.
  • To remember your settings.

Legal basis for the use of cookies:
Our legitimate interests in ensuring the technical functionality of the website, as well as your consent to use cookies for statistical and advertising purposes.

 

Direct Marketing

If you did not object to receiving newsletters and offers during registration or purchase, and if you subscribed to the newsletter or consented to participate in promotions, we may occasionally send you news or offers. We may also provide advertising messages directly in your browser if you have agreed to this.

Your data for marketing purposes will be stored for 5 years from the date of the last communication. After this period, the data will be deleted.

 

Purchase Data

When ordering and purchasing products on the website, we process your contact and order details (name, address, phone number, email address, product information). We also use your email address to remind you about items left in your shopping cart.

Legal basis for data processing:
Performance of the sales contract (Article 6, paragraph 1, point (b) of the Regulation).

This data is stored for up to 10 years after the purchase.

 

Personalized Offers

If you have provided your data for receiving personalized offers, we use it to generate and send relevant information to you.

Legal basis for data processing:
Your consent (Article 6, paragraph 1, point (a) of the Regulation).

 

Video Surveillance

To ensure the safety of employees and property, we use video surveillance in the company's stores and offices. The data is stored for a period of 7 to 14 days. The video systems do not use facial recognition or analysis technologies.

 

Your Rights

You have the right to:

  • Know what data we store.
  • Correct or delete your data.
  • Restrict the processing of your data.
  • Withdraw your consent.
  • File a complaint with the supervisory authority.

To exercise your rights, please contact us at:mail@laptoptienda.es. We will respond to your request within 1 month.