Refund policy

Refund Policy
If a defective product is returned, we commit to taking it back and replacing it with an equivalent item. In the absence of an equivalent product, we will refund the amount paid for the product. Products purchased on the website www.laptoptienda.es can be returned or exchanged within 14 calendar days from the date of purchase.
What you need to know when returning a product:
1.You must retain and provide the invoice confirming the purchase of the product when returning it.
2.The product must be in its original, undamaged packaging, with all parts and accessories that were included in the set (cables, adapters, etc.).
3.The product must be in good condition, without any mechanical or visible damage, free from signs of use, clean, functional, and retain its original appearance. Please ensure the product is clean (free from dust, food residue, or personal data in the device's memory).
Consumer's right to withdraw from the contract:
• The consumer has the right to withdraw from the contract within 14 calendar days without providing any reason.
• The withdrawal period begins from the date of receipt of the product (or the last product, if the order consists of multiple items).
To exercise the right of withdrawal, you must notify us by sending the completed form to the following address:
 email: info@laptoptienda.es. Please attach the invoice received upon the purchase of the product.
The notice must be sent before the expiration of the 14-day withdrawal period.
Consequences of withdrawal from the contract:
1.In case of withdrawal, we will refund the amount paid no later than 14 days from the date of receipt of the withdrawal notice.
2.You are obligated to return the product within 14 days from the date of notification of withdrawal.
3.You are responsible for any decrease in the value of the product if this is due to actions exceeding the scope of normal inspection of the product.
If a gift was provided with the product, it must also be returned.

Exceptions:
The right to withdraw does not apply to goods that have been unsealed after delivery and cannot be returned for sanitary or hygienic reasons.

Liability:
• You are responsible for the accuracy of the data provided during registration.
• You are required not to share your account details with third parties.
• We are not responsible for the content of third-party websites, even if links to them are available on our online store.
• In case of damage, the responsible party must compensate the losses to the other party.

Information Notifications:
• All notifications will be sent to the email address provided at the time of ordering.
• Please send your notifications to the email: info@laptoptienda.es.

Final Provisions:
• These terms and conditions are governed n.
• Disputes are resolved through negotiations.
• Complaints regarding goods or services purchased from the online store can be submitted to the State Consumer Rights Protection Authority